ism Group

I totally get what you’re saying! We moved our support team to a cloud system last year, and honestly, the savings on hardware and maintenance alone were huge. Plus, our agents can log in from anywhere, which was a lifesaver during last year’s crazy snowstorms. If you want a detailed look at the benefits, this article really helped us make the decision: https://allinsider.net/why-businesses-should-switch-to-cloud-call-centers/. It goes over the cost advantages and some practical stuff we didn’t even think about, like pay-as-you-go plans. Definitely worth a read if you’re considering it.